Responsibilities
UX Strategy
UX Research
UX Design
UX Writing
UI Design
Delivery
Team
Projectmanager
Developer
Stakeholder
UX Designer
Timeline
8 Weeks
Year
2023
Client
Miris is a Swedish-based organisation that envisions a future where every child is born with the same access to healthcare, ensuring the best possible start in life. Their mission is to make individual nutrition, based on human milk, available globally to improve neonatal health.
Challange
Enhance neonatal personnel's workflow by implementing a streamlined user flow that simplifies the comprehension of necessary additives for tailoring breastmilk to meet the nutritional requirements of patients.
Insights
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Be aware of cognitive load
Patient’s progress in focus
Workflow for personalised patient care
When I met the neonatal personnel I identified that the amount of systems used resulted in a lack of work structure. Therefore, I put a lot of effort into the flowchart to minimise the cognitive load.Having studied cognitive load extensively, I methodically designed a workflow that guides the user to their tasks.
With premature babies in their hands, neonatal personnel put maximal effort and heart into each baby's development. One way to assist them was to offer them an effortless way of tracking the patients’ development over time. One baby at a time, or all at once, that’s up to the personnel.
With thorough UX research at hand, I recognized the specific challenges neonatal personnel encounter when providing patient-tailored nutrition. To address these issues, we designed a nutrition calculator. This tool simplifies the process by clearly identifying nutrient deficiencies. The result streamlines their workflow, allowing more efficient and personalised patient care.
Methods
Process keys
Since a project is a living thing, the tasks of the process recurred during its course and followed a dynamic progression.
Methods optimised for
the case's assets
With a mix of national and international users, I placed great importance on understanding the context, needs, and attitudes of these users, as their requirements can vary significantly.
Teamwork with a clear plan
I was happy to conduct the role as UX lead of this project, including the total workflow, from customer introduction to product delivery.
One aspect I highly value in every project is including both the customer and the users throughout the project. No exceptions were made in this project. With frequent contact with the stakeholders, we were able to identify what works and what doesn't, both regarding the flowchart and the product's features.
Capturing the
brand essence in the
design system
With wireframes at hand, it was time to harmonise Miris' brand style guide with the new design system. My focus was on aligning the UI elements seamlessly. A paramount aspect of my approach was a continuous collaboration with the client and developers through which we honed the design system, refining the UI elements and features for optimal functionality and aesthetic coherence.
10%
Number of premature babies each year
(before 37 weeks of gestation).
1 100
The number of times healthcare personnel are
forced to switch between software systems each day.
Selection of methods used
Market research
Workshop (Internal & External)
User Interviews
Userflow
Online Survey
Usability test
Thematic analysis
Evaluation
Archetypes / Need-groups
Delivery
Result
I am thrilled to share that Miris was highly satisfied with my delivery, and they have expressed interest in having my assistance for their upcoming project as well!
Improved understanding
of patients nutrition needs
Minimised time for nutrition calculation
Minimised cognitive load
Minimised education needed of
users to learn
the interface
Market reviews
"There has been significant interest, with several hospitals applying to join the waiting list for a trial upon its launch."
​
- SVD Näringsliv, 2023/10/30
"We see great potential in this new tool that integrates MIRIS analysis with a calculation instrument, it will facilitate clinical routines."
​
- Cision, 2023/10/30
My key takeaways
-
The value of involving stakeholders from day one
-
The importance of including users from different nationalities to understand different needs
-
The importance of Weekly Standup Meetings to align ideas and be transparent regarding the progress